We would like to inform you that we dispatch your orders as quickly as possible, with dispatch taking place within 2 business days at the latest. Once your order is shipped, you will receive a tracking number as soon as it is available.
For more information on standard delivery and express delivery options, please select your delivery country or region from the list below:
| Country (Region) | Courier | Dispatch Location | Delivery Time | Shipping (Up to $200) | Shipping (Over $200) |
| EU Countries | GLS, DHL | Czech Republic | 2-5 business days | 9 EUR | 0 EUR |
| UK/Australia | DHL | Czech Republic | 8-12 business days | 45 EUR | 45 EUR |
| USA | DHL | Czech Republic | 15-21 business days | 52 USD | 52 USD |
Please ensure that your delivery address is correct before completing your order. If you need to change your delivery address, please contact us via the form within 12 hours of purchase. Otherwise, we will deliver to the address provided in your order information.
In the event of unexpected circumstances that have led to damage to our products during transport, please contact us immediately via the form below as soon as you receive your package. Your understanding and patience in such situations are greatly appreciated.
Shipment notifications will be sent to the email address provided during the ordering process or the email address associated with your account. Please ensure that the address is functional, as providing an invalid or inactive email address may complicate delivery.
If you change your mind about your order, please do not simply refuse the package. Instead, contact us via the form below and explain the situation, and we will take care of returning the product in accordance with our return/refund policy. We are not responsible for loss or damage to packages due to refusal.
Please contact us via the form below within 7 days of the delivery date provided in the official tracking system of logistics companies if you have not received your order. Otherwise, we will not take responsibility for this matter.
If you discover any damage to the package and/or products inside or if any item is missing, please contact us on the same day via the contact form, attaching photos and/or videos as evidence.
Delivery time is only an estimate, as factors such as invalid addresses, customs procedures, unfavorable weather conditions, or other reasons may cause delays.
Please do not hesitate to contact us if you need further assistance. Thank you for your support and we wish you many beautiful photographs on your photographic adventures!
–Skin4Gear Team
