Terms and Conditions of the skin4gear Online Store
These Terms and Conditions (the “Terms”) govern the rights and obligations between the Seller and the Buyer when concluding a purchase contract through the online store at skin4gear.com (the “E-shop”).
I. Basic Provisions
1) Seller
Name / designation: skin4gear – Dalibor Johánek
Registered address and address for returns/claims: U Pazderny 409, 339 01 Klatovy, Czech Republic
Company ID (IČO): 64182886
The Seller is not a VAT payer.
E-mail: info@skin4gear.com
Bank details:
Account number: 2800104691 / 2010
IBAN: CZ66 2010 0000 0028 0010 4691
BIC/SWIFT: FIOBCZPPXXX
(hereinafter the “Seller”)
2) Buyer
A Buyer is a person who concludes a purchase contract with the Seller through the E-shop, either as:
- a Consumer – a natural person not acting within the scope of their business, or
- a Business Buyer – a person acting within the scope of their business activity (B2B).
3) Subject Matter
The subject of the purchase is goods offered in the E-shop, in particular handmade neoprene protective and camouflage lens covers and related accessories.
4) Governing Law
The contractual relationship is governed by the laws of the Czech Republic. Consumer rights arising from mandatory provisions remain unaffected.
II. Product Information and Prices
1) Product Information
Product information, including compatibility with specific lens models, is provided on individual product pages in the E-shop. Photos may be illustrative.
2) Prices
Prices are shown in the E-shop and are final. The Seller is not a VAT payer.
3) Costs of Distance Communication
The Buyer bears the costs of distance communication (internet/phone) and these do not differ from the basic rates charged by the Buyer’s provider.
III. Orders and Conclusion of the Purchase Contract
1) Order Placement
The Buyer places an order via the E-shop (shopping cart). Before submitting the order, the Buyer can review and modify the entered details.
2) Conclusion of the Contract
The purchase contract is concluded when the Seller confirms the order (typically by e-mail). The Seller reserves the right to refuse an order in justified cases (e.g., an obvious pricing error, objective unavailability of materials, etc.).
3) Handmade Production
Goods are handmade; minor variations in shade, material texture, or stitching are not considered defects if they do not prevent normal use.
IV. Customer Account
1) Registration
The Buyer may create a customer account. The Buyer must protect their login details and is responsible for any misuse.
2) Account Termination
The Seller may terminate an account especially in cases of misuse or long-term inactivity.
V. Payment and Delivery
1) Payment Methods
The currently available payment methods are shown in the checkout process. For shipping and payment information, please see: https://skin4gear.com/shipping-payment/
2) Delivery
Delivery methods, estimated delivery times, and shipping prices are displayed in the cart and may also be listed on the “Shipping & Payment” page: https://skin4gear.com/shipping-payment/
In-stock items are typically dispatched within 2 business days. For made-to-order items, dispatch time may be longer; the Buyer will be informed in the order confirmation or individually.
3) Transfer of Risk
The risk of loss passes to the Buyer upon receipt of the goods.
4) Delivery Details
The Buyer must provide correct delivery details. If the Buyer needs to change the delivery address, they should contact the Seller without undue delay.
5) Shipments Outside the EU
For shipments outside the EU, import fees (customs duties, VAT, and carrier fees) may apply and are borne by the Buyer unless stated otherwise.
VI. Withdrawal and Returns (Consumer)
This section applies only to a Buyer who is a Consumer.
1) 30-day return right
The Consumer has the right to return the goods within 30 days from the date of receiving the goods without giving any reason. The Consumer may return goods to skin4gear throughout the entire 30-day period.
2) Return procedure – free GLS label
- The Consumer contacts skin4gear by e-mail at info@skin4gear.com (recommended: include the order number).
- skin4gear automatically sends a prepaid GLS return label (download and print).
- The return is sent by mail via GLS.
Returns are free of charge for the customer. No restocking fees are charged.
For detailed return instructions, please see: https://skin4gear.com/return-policy/
3) Refunds and processing time
The Seller will process the refund no later than 7 days after receiving the returned goods. The refund will be issued using the original payment method unless otherwise agreed.
4) Exchanges
Exchanges are accepted. To request an exchange, the Consumer contacts skin4gear at info@skin4gear.com (recommended: include the order number). skin4gear automatically provides a prepaid GLS return label (download and print). After receiving the return, skin4gear arranges shipment of the replacement goods.
VII. Rights from Defective Performance (Claims / Complaints)
1) Liability for Defects (Consumer)
The Seller is liable to the Consumer that the goods are free from defects upon receipt. The Consumer may notify a defect that appears within 24 months from receipt.
2) Handling Time
Consumer complaints will be handled without undue delay, no later than 30 days from being made, unless the Seller and the Consumer agree on a longer period.
3) How to Make a Claim
Submit your claim by e-mail to info@skin4gear.com. We recommend including:
- order number,
- description of the issue,
- photos/video (if possible).
The Seller will confirm receipt of the claim and agree on the next steps.
4) Remedies
Depending on the nature of the issue, the Buyer may request repair, replacement, a reasonable discount, or withdrawal from the contract, where permitted by law.
5) Business Buyers (B2B)
For Business Buyers, rights from defective performance are governed by general legal rules; consumer protection provisions do not apply.
VIII. Delivery of Notices and Communication
Contractual communication is carried out primarily electronically (e-mail). The Buyer is responsible for ensuring the provided e-mail address is correct and functional.
IX. Personal Data Protection
Personal data processing is governed by a separate “Privacy Policy” document published in the E-shop. The current version is available here: https://skin4gear.com/privacy-policy/
X. Out-of-Court Dispute Resolution (ADR)
If the Buyer is a Consumer and a dispute arises that cannot be resolved amicably, the Consumer may contact the out-of-court dispute resolution body:
Czech Trade Inspection Authority (ČOI)
Štěpánská 15, 120 00 Prague 2, Czech Republic
Website: https://coi.gov.cz (ADR section)
XI. Final Provisions
1) These Terms are valid and effective as of 20 Feb 2026.
2) The Seller may amend these Terms; the version effective at the time of submitting the order is binding for the Buyer.
3) If any provision is invalid or ineffective, the remaining provisions remain unaffected.
Model Return Form (Consumer)
Addressee (Seller):
skin4gear – Dalibor Johánek
U Pazderny 409, 339 01 Klatovy, Czech Republic
E-mail: info@skin4gear.com
I hereby notify that I return the goods from the following order:
Goods: ______________
Order number: ________
Date received: __
Consumer name: ______________
Consumer address: ____________
Date: _______
Signature (only if sent on paper): _______
