Our Commitment
At skin4gear (Dalibor Johánek), we prioritize your satisfaction. If you are not completely happy with your purchase, we’re here to help.
Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- Returned within 30 days of receipt.
- Unused, in its original condition, and in the original packaging.
- Accompanied by proof of purchase (e.g., order confirmation or receipt).
Non-Returnable Items
The following items cannot be returned:
- Custom-made or personalized products.
- Items marked as “Final Sale.”
- Products showing signs of use, damage, or alteration.
How to Initiate a Return
- Contact our customer service team at info@skin4gear.com with your order number and details of the item you wish to return.
- Once approved, you’ll receive a Return Authorization (RA) number and shipping instructions.
- Pack the item securely and ship it to the provided address.
Refund Process
- Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days to your original payment method. Please note that processing times may vary depending on your bank or payment provider.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a defect or our error.
- For exchanges, we offer free standard shipping on the replacement item.
Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product:
- Contact us within 7 days of receiving the item.
- Provide a photo and description of the issue.
- We’ll cover the shipping cost for returns and replacements in these cases.
Contact Us
If you have any questions about our return policy, feel free to reach out:
- Email: info@skin4gear.com
